Shipping policy
ORDER PROCESSING
All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has shipped.
Orders placed after 12:00 PM CST may be processed the following business day.
SHIPPING RATES & DELIVERY ESTIMATES
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USPS/UPS) | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Free Shipping (U.S. only) | 5–7 business days | Free on orders $50+ |
Note: Delivery times are estimates and may vary depending on location and carrier.
INTERNATIONAL SHIPPING
We currently ship to select international destinations.
Rates and delivery times vary by country and are calculated at checkout.
Customs duties and taxes are the responsibility of the customer.
SHIPPING DELAYS
We are not responsible for delays due to:
-
Carrier issues
-
Weather conditions
-
Incorrect or incomplete address information
In case of significant delay, we will contact you directly via email.
TRACKING YOUR ORDER
A tracking number will be sent via email once your order has shipped.
If you do not receive tracking within 3 business days, please contact us at:
carbonoptixinfo@gmail.com
ADDRESS ACCURACY DISCLAIMER
It is the customer’s responsibility to enter the correct shipping address.
We are not responsible for lost or mis-delivered packages due to address errors.
CONTACT US
For all shipping-related questions, please contact:
carbonoptixinfo@gmail.com